For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language.…
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to…
The Hospitality sector is one of the worst hit in India and the world. The second wave has pushed some…
Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in…
As the automotive industry changes, car companies are realizing the importance of top ranking CX in staying relevant and ahead…
Customers experience businesses via brands. And no platform in the digital age enables brands to speak to their audiences better…
Every business experiences happy and disappointed customers. Some things are in your hands while others are not. We understand that…
If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This…
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend…
The connection between Customer Acquisition and Customer Experience Mangement is a new discovery unearthed by multiple brand marketeers and companies,…