Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your…
“Do what you do so well that they will want to see it again and bring their friends.” --Walt Disney…
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking…
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language.…
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to…
The Hospitality sector is one of the worst hit in India and the world. The second wave has pushed some…
Consumers have been pushed to rapidly accept digitization during the pandemic and Real Estate customers are a definite inclusion in…
As the automotive industry changes, car companies are realizing the importance of top ranking CX in staying relevant and ahead…
Customers experience businesses via brands. And no platform in the digital age enables brands to speak to their audiences better…