So, are you an enterprise considering moving from in-house to external sales or customer service? How do you start comparing…
As you begin to grow your business to the next level of accomplishment, you will naturally realize the importance of…
The initial purpose of businesses utilizing social media platforms was to market their brands, ideas, products and services. However, due…
Your company is in its emergent, initial stages. There’s much to be done in merely setting up operations. Capital is…
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is…
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for…
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report…
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By…
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was…
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company.…