Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market…
If we view the shipping industry for what it is, then we realise that it revolves around serving the end…
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts…
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us…
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is…
In a very short time, customer support has come a long way – from a single phone number or email…
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately…
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically…
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud,…