If we view the shipping industry for what it is, then we realise that it revolves around serving the end…
Friendly, yet informative and easy-to-read customer support emails can be tricky to write. Even the most experienced business communication experts…
Sounds counterproductive? After all, in business, what can be more important than a sale, right? Well, experience has taught us…
At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is…
In a very short time, customer support has come a long way – from a single phone number or email…
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately…
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically…
Increasingly, many modern-day contact centers are now cloud-based contact centers. With many of their core technologies now in the cloud,…
Here’s how not to handle customer complaints: In 2018, a customer ordered three cartons of toilet paper from the world’s…