The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is…
The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for…
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report…
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By…
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was…
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company.…
Many new age businesses have discovered the benefits of outsourcing their customer care needs. Contrary to some beliefs, the main…
Why are so many companies uneasy with the thought of outsourcing their customer service? Is it entirely due to bad…
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell…
If you’re a Start-up company or a Mid-Sized Enterprise thinking about outsourcing your customer service department, you are not alone!…