Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to…
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for…
As we ease into 2022, an analytical look back at 2021, throws light on some interesting facts about customers. You…
It was happening in 2021 and 2022 is going to be no different in this regard! Your customers are constantly…
In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with…