Why Your Marketing And CX Need To Be Aligned And How

4 years ago

Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and…

Redefining Customer Experience in the Modern Context

4 years ago

Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market…

Syrow and CometChat partner to raise the bar towards unparalleled CX 

4 years ago

Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors.…

Why People-Focus Over Profit-Focus Is The First Step In Top CX

4 years ago

When we refer to ‘people’, we mean a company’s employees. Focusing on employees was always believed to be an HR…

What Role Does Customer Support Play in The Shipping Sector? Is it Crucial?

4 years ago

If we view the shipping industry for what it is, then we realise that it revolves around serving the end…