Social media has become a crucial support channel in these times. Customers prefer to interact with their brands through social…
Today, customer support innovation that is accurately in tune with customer emotions is the ideal driving force behind successful businesses.…
Your frontline customer support agents are those employees that your customers interact with every time they approach your company. This…
Chat windows and support pop ups are not new. In fact, live chat support has its origins dating back to…
Net Promoter Score is a tried and tested metric that is being utilised by businesses all over the world, for…