The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was…
There was a time when Customer Service was an ancillary function, mere support for the main departments of a company.…
Many new age businesses have discovered the benefits of outsourcing their customer care needs. Contrary to some beliefs, the main…
Why are so many companies uneasy with the thought of outsourcing their customer service? Is it entirely due to bad…
It’s time to welcome the customer reviews trend that’s transforming the landscape of businesses. Here are the figures that tell…