The trend to outsource Customer Service activities is a popular one. Many SMEs and Startups rely on third parties for…
Every few years, new challenges crop up in handling customer base. Earlier, they could contact you to inquire or report…
Customer preferences and consumer behavior is constantly changing… a buyer no longer needs to travel to the market or spend…
Customer Support has evolved in leaps and bounds. It had to… with e-commerce, and armchair shopping gaining such prominence. By…
The term ‘customer delight’ is a relatively new one. It reminds us of the phrase ‘job satisfaction’ when it was…