“Do what you do so well that they will want to see it again and bring their friends.” --Walt Disney…
Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…
Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking…
For all the efforts your support teams put in to delight the customer profitably, one fact often goes unnoticed: language.…
One of the biggest challenges for modern businesses is to build differentiators that will win customer loyalty. Businesses used to…