At the onset, let’s understand that Real-time support is no longer a luxury, it is an expectation. Consumer patience is…
In a very short time, customer support has come a long way – from a single phone number or email…
According to one report: 62% of contact centers do not respond to customer service emails. Only 20% answer questions adequately…
“Among the company functions that are hardest-hit by the Covid-19 pandemic is customer service. Issues related to the pandemic dramatically…