Creating a robust brand marketing plan is essential. But if you’re launching a new company or even a fresh campaign,…
A Knowledge Management System in a Customer Service Set-up is considered proactive for a number of reasons. But primarily, it…
Process Mapping is not new but as time goes by, the various process mapping software or tools keep improving to…
A fruitful conversation and a customer support ticket lie at the two ends of the customer experience management spectrum. Occasionally…
The value offered by Robotic Process Automation is being realized by businesses globally. As an addition to their customer support…