In the universe of customer support, response rate or first response time (FRT) refers to the speed and accuracy with…
When India’s most trusted and reliable shipping aggregator, Shyplite, partners with Syrow, a leading customer service outsourcing company in India,…
Marketing or Branding is the way consumers ‘perceive’ your brand. It’s about creating and delivering messaging about your brand and…
Businesses have been exposed to the challenges and opportunities of online buying for the last 15 years. However, the market…
Real-time or live chat is preferred by more than 40% of consumers, who are seeking customer support assistance, across sectors.…