If you’ve never heard of the concept regarding ‘deflecting or avoiding contact from your customers’, you are not alone. This…
Every business, whether it is a service-oriented or product selling one, needs a robust customer support program. Your profits depend…
The role that humans play in delivering positive customer experiences may be lessening but its not over. In fact, there…
The classic communication debacle of using a ‘no’ over a ‘yes’ spans across human interactions. The purpose of a ‘no’…
The retail boom was as unprecedented as the global pandemic that hit our planet in the past year. Consumers rapidly…