Is Your Organization Empathetic to Customers?

4 years ago

Is Your Organization Empathetic to Customers? Every successful call center knows that great customer experiences can garner customer loyalty, improve…

Do employees value organizational values? Bridge the gap!

4 years ago

Values are the foundation for everything that your business represents. Business heads invest intellect and articulate core values with immense…

Under and Over staffing can get your business at death’s door

4 years ago

Your business is booming, sales are soaring, operations are running smoothly and customers are pouring in! You are bringing your…

What Does Customer Loyalty Mean For Your Business?

4 years ago

“Do what you do so well that they will want to see it again and bring their friends.” --Walt Disney…

5 Ways to Go the Extra Mile with Customer Service

4 years ago

Gartner (as quoted in Forbes) once famously said that “80% of a company’s future revenues will come from just 20%…